We're Here To Help!

UPDATE: 12/8/2024

I have turned off shipping to the EU for now due to new GPSR regulations that I am not able to keep up with as such a small business run by one person.

The EU has changed their VAT rules meaning that any package is subject to VAT. Before, there was a minimum and you may have avoided this. I do not collect VAT so the customer is responsible for all fees. 

I am unable to predict what the fees may be, your country may have more information on this. 

Please keep this in mind when you place an order!

Why Don't you collect VAT? 

I'm a one person business and these new rules put an incredible strain on me. Learning and maintaining international tax law is not something I am able to do right now. Additionally, because I don't have presence in the EU, I would need an EU intermediary which I am unable to afford at this time. 

Unfortunately, due to new VAT rules, I am currently not shipping to the UK. I hope soon that there is some resolution reached for smaller shops like mine.

Why Don't you collect VAT? 

Doing this would require me to learn international tax laws and maintain them which is not something I am able to do at this time as a one person business. 

You should get a shipping confirmation with tracking information. Items are shipped via first class or priority mail and should have a tracking number. If there seems like there is something off with the tracking, call your local post office and let them know about the tracking number and issue. Most times, there is an area sorting facility that they can get in touch with and ask about the package. 

If you've done this and don't get an answer let me know, usually in these cases the problem works itself out in a few days but if not we can discuss and alternative. 

Please note that once I ship an item, I do not have any control over the the tracking or delivery and have access to the same information as you via the tracking link. 

Sometimes your tracking number says the package is delivered but you don't have the package. There are several explanations for this. 

• Often the tracking isn't in real time and packages that say they are delivered but will reach you in the next few days. 
• Sometimes the package is delivered to a neighbor and it's best to ask any neighbors if the package was delivered to them. 
• Sometimes this means that the address given at checkout was incorrect or outdated. Our shipping system usually flags if there is an issue with an address but not if the address put in the system is a valid address that is just incorrect for you. In this case if you call your local post office they can sort this out for you. Depending on when you find this out the package may already be on it's way back to me. In this case I would be happy to resend but for incorrect addresses on packages I would require you to pay the additional postage fee. 
• The carrier tried to deliver the package and was unable to for any number of reasons. Usually they leave a note but often times not. The carrier will attempt to redeliver so it is best to wait a few business days. 
• Your package may be lost or stolen. If this is the case, you can open a mail theft case with USPS and let me know. 

International mail can be tricky with time. I've had packages arrive in 1 week and I've had packages take up to 12 weeks. Unfortunately, once I ship a package I have no control over it as it is in the hands of the carrier. I usually state that international packages take 1 to 6 weeks to be safe. 

If you are in Canada, first class mail will likely get to you in a couple weeks where as priority mail international takes 6-10 days. 

During the holiday season and the ongoing delays due to covid, these times may be slightly longer. 

Depending on your location you may have to pay custom & duties fees. These fees are the sole responsibility of the customer. Please keep this in mind when you shop with me. You should be able to check these fees that are specific to your country. Usually these fees are based on the amount of your package. 

Please also keep in mind that often times the reason an international package may take longer is if it is stuck in customs. 

I mark all my packages accurately in terms of price and cannot change this upon request to avoid duty fees. Marking packages incorrectly can lead to heavy penalties for our small shop, you can read more about these rules here.

I accept returns/exchanges on most items but not all. Products of custom nature including countdown boxes, gift boxes and tea can not be returned or exchanged. For items available for returns/exchanges I can only accept it once you have received your package and if it is sent back within 14 days. In the case of a return/exchange, the customer is responsible for the return postage. 

We are here to help so please contact us!

The majority of my orders are shipped within the US but I am able to ship internationally. There are many places I do not ship to due to that country's regulations or if USPS has turned off shipping to that country, 

If you want to check if I ship to your country, you can put an item in the cart and start the checkout process. If you aren't able to checkout, this likely means I don't ship to your country

You're welcome to send me an email to me at hello@teathoughts.com to double check this. Sometimes I have stoppped shipment temporarily and I can let you know if that is the case or if there is a permanent stop in shipment. 

It depends! 

I don't customize the products on my site unless specifically advertised. 

I am open to custom design work and photography, for more information send the specifics of your project and needs to hello@teathoughts.com and we can discuss!

Unfortunately, due to new VAT rules for these countries I have turned off shipping for now. The rules make it difficult for a one person shop like me to keep track of and understand. I'm hoping to find a solution soon!

If you are a shop in the UK or EU and want to stock Tea Thoughts products, check out my wholesale information, you will be able to place an order through my wholesale platform without issue.